Your Privacy Matters to Us
We built hokihebat around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...
How We Handle Your Information
hokihebat collects personal data — your name, email, phone number and payment details — to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption and secure servers to protect this information. We do not sell your data to third parties. Your account details remain private unless required by
law or to prevent fraud. We retain your information for as long as your account is active, plus a retention period for legal compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why Your Data Is Safe With Us
Encryption Standard
All payment data — DANA, OVO, GoPay and QRIS transactions — travels through SSL encryption. Your account credentials are hashed and stored separately from transaction records.
Third-Party Audits
We commission independent security reviews annually. Audit reports confirm our infrastructure meets industry standards for data protection and fraud prevention.
Fraud Monitoring
Our systems detect unusual account activity in real time. If we spot suspicious login attempts or payment patterns, we alert you immediately and freeze the account.
Staff Training
Every hokihebat team member completes data protection training before accessing customer information. We enforce strict access controls and audit logs for all internal data queries.
Incident Response
If a data breach occurs, we notify affected users within 72 hours and provide guidance on account recovery. We maintain cyber insurance and work with local authorities.
Vendor Agreements
Payment processors, hosting providers and analytics partners sign data protection agreements. We audit their practices annually and require the same encryption standards we use.
Privacy Across Our Platform
| Live Casino Tables | Your session data and betting history are encrypted. We do not share table footage or hand records with third parties outside our Evolution and Pragmatic provider partnerships. |
|---|---|
| Slot Lobbies | Spin history and win records stay on your account. Slot providers receive only anonymized play data for game performance analysis, never your personal identity. |
| Sportsbook Markets | Bet slips and odds history are private to your account. We do not sell your betting patterns to sports data brokers or use them for targeted advertising. |
| Payment Rails | DANA, OVO, GoPay and QRIS transactions are tokenized. Your actual bank details never touch our servers; payment processors handle the connection securely. |
| Account Verification | We collect ID and address data only for account verification and regulatory compliance. This information is stored in a separate, encrypted vault and deleted after verification. |
| Email & SMS | We send account alerts, deposit confirmations and promotional messages only to addresses you provide. You can opt out of marketing emails anytime in your settings. |
| Cookies & Tracking | We use cookies to keep you logged in and remember your lobby preferences. We do not use tracking pixels to follow you across other websites or sell browsing data. |
What This Policy Covers
Account Registration
When you open a hokihebat account, we collect your name, email, phone and date of birth. This data is used only for account verification, security and regulatory compliance in Indonesia.
Deposit & Withdrawal
Payment information for DANA, OVO, GoPay and QRIS is encrypted end-to-end. We retain transaction records for 7 years to meet local financial reporting requirements.
Gameplay & Betting
Your lobby activity, game selections and bet history are logged for account integrity and dispute resolution. This data is never shared with game providers or advertisers.
Device & Location
We log your device type, IP address and approximate location to detect fraud and enforce regional access rules. This information is deleted after 90 days unless a dispute is open.
Customer Support
Chat transcripts and support tickets are stored for 2 years to handle complaints and improve our service. You can request deletion of support records after disputes are resolved.
Legal & Compliance
We share account data with regulators and law enforcement only when required by court order or local law. We do not voluntarily disclose customer information to third parties.